Loyalty programme terms

This English version is provided for convenience. In case of any difference in meaning, the French version of these terms prevails.

In short

• Every order adds 5% to your By Charlot credit (up to €15 per order). The euros arrive 15 days after the order and remain valid for 12 months.
• Your friends get €10 off their first order of €30 or more. You receive €10 in credit for each of them, for up to 10 friends per year.
• You can see your credit at bycharlot.live/cagnotte once signed in (your email address, then a 6-digit code, no password). You can spend it at checkout on the site or in our shop, 107 rue Legendre, Paris 17th.

This summary does not replace the articles below.

Article 1. Who runs the programme

1.1. The programme is run by BYCHARLOT SAS ("By Charlot"), a simplified joint-stock company (société par actions simplifiée) with a share capital of €6,270, registered with the Paris Trade and Companies Register under number 834 642 530, whose registered office is at 24 rue de Richelieu, 75001 Paris, France. Shop: 107 rue Legendre, 75017 Paris. Contact: help@bycharlot.live.

1.2. The programme thanks By Charlot customers with credit in euros to spend at By Charlot, and lets them give €10 to their friends. It is free and involves no commitment.

Article 2. Terms used in these rules

• Credit: the balance in euros attached to your By Charlot customer account. At checkout on the site, it is shown as "Cagnotte By Charlot".
• Credit euros: a benefit offered by By Charlot, to be spent only at By Charlot. They cannot be refunded, exchanged for cash or transferred to another person.
• Member: any person taking part in the programme (Article 3).
• Referrer: the member who shares their personal link.
• Friend: the person who places their first order at By Charlot using a referrer's link or code.
• Confirmed order: a paid order which, 15 days after its date, has been neither cancelled nor returned.

A credit note issued after a return (Article 22.2 of the General Terms and Conditions of Sale) is not part of the programme, even if it is shown in the same place as your credit.

Article 3. Who can take part, and how

3.1. The programme is open to individuals of legal age who buy from By Charlot for their personal use.

3.2. The following are excluded: business purchases (orders in the name of a company, Studio Pro orders, orders placed on a quote) and purchases made on Amazon or any other marketplace.

3.3. You become a member automatically, with no form to fill in, through your first order placed on or after 14 October 2026: on bycharlot.live, or in our shop by giving your email address at the till. The General Terms and Conditions of Sale, which you accept when ordering, refer to these rules, which can be consulted before any purchase. If you had already ordered before that date, you become a member by using your credit or your referral link, or with your next order.

3.4. Your credit is personal: it is attached to the email address you order with.

3.5. You can leave the programme at any time (Article 12).

Article 4. How your credit builds up

4.1. For each confirmed order, 5% of the amount you pay for your items is added to your credit, up to €15 per order.

4.2. This amount is calculated including all taxes, after deduction of discounts and discount codes. The following do not count: delivery charges, the purchase of gift cards, and the part of the order paid with your credit. The 5% is rounded to the nearest cent.

4.3. The euros arrive 15 days after the order date, to allow for any returns or cancellations. An order cancelled or returned within this period earns nothing. If only part of an order is returned, the 5% is calculated on the items you keep. An email lets you know each time euros arrive.

4.4. Orders placed on or after 14 October 2026 on bycharlot.live and in our rue Legendre shop count. In the shop, give your email address at the till when you make your purchase: without it, the purchase cannot be linked to your credit.

4.5. If an order is refunded after its euros have arrived, By Charlot may remove those euros from your credit if they have not yet been spent.

Article 5. How to use your credit

5.1. Where to see it: at bycharlot.live/cagnotte and in your customer account, once signed in; at checkout on the site; and in the email that lets you know each time euros arrive.

5.2. On the site: sign in to your account (your email address, then a 6-digit code sent by email, no password). At checkout, under "Payment", tick "Utiliser ma cagnotte By Charlot" (use my By Charlot credit). If you are not signed in, it does not appear.

5.3. On the site, all your available credit is applied at once, up to the order total: it is not possible to choose to use only part of it. Anything above the order total stays in your credit.

5.4. In the shop, 107 rue Legendre, 75017 Paris: give your email address at the till and the sales assistant will apply your credit to your purchase.

5.5. Your credit is used at payment, with no minimum purchase, on the whole order, delivery included. It can be combined with discount codes, discounts and current promotions, including on products that are already discounted.

5.6. It cannot be used for a Studio Pro order, an order placed on a quote or a purchase on a marketplace such as Amazon.

5.7. If an order paid in full or in part with your credit is cancelled or refunded, the part paid with your credit is returned to your credit.

Article 6. How long your euros remain valid

6.1. The euros of each payment are valid for 12 months from the day they arrive in your credit. Their expiry date is given in the email announcing the payment.

6.2. The euros with the nearest expiry date are used first.

6.3. At the end of their last day of validity (Paris time), unused euros are lost, without compensation.

6.4. Euros offered as part of a one-off offer (Article 8) are valid until the date given in the message announcing them.

Article 7. Referrals

7.1. Your link. Each member has a personal link and code. They are at bycharlot.live/cagnotte (once signed in) and in some of our emails. If they are not ready yet, they will be no later than 24 hours after your next order.

7.2. You share it yourself with people you know: by message, by email or in person. By Charlot never writes to your friends and never asks you for their contact details.

7.3. What your friend receives: €10 off their first order at By Charlot, for purchases of €30 or more excluding delivery charges, once only. The €10 applies when your friend arrives through your link, or when they enter your code at checkout. It cannot be combined with another discount code, nor with an offer that excludes any combination (for example Black Friday): in that case, the better advantage for your friend applies.

7.4. Who can be your friend: a person of legal age, other than you, who does not live at the same address as you and who has never ordered from By Charlot, either on the site or in the shop.

7.5. What you receive: €10 in your credit, 15 days after your friend's order, if that order carries your code and has been neither cancelled nor returned. These €10 are valid for 12 months. An email lets you know when they arrive.

7.6. Limit: you receive €10 for no more than 10 friends per calendar year (1 January to 31 December). Beyond that, your friends keep their €10, but you receive nothing more until the following 1 January.

7.7. One level only: the €10 rewards your direct friends, never the friends of your friends.

7.8. What is not allowed: publishing your link or code on a website, app or group dedicated to promo codes or deals; using it in paid advertising, in particular on the By Charlot name; distributing it to a wide audience of people you do not know. For a content creator partnership, write to us: help@bycharlot.live.

7.9. When your friend arrives on the site, they are told that you will receive €10 after their order. You see neither their order nor its amount.

Article 8. One-off offers

8.1. By Charlot may, on its own initiative, add euros to the credit of some customers, for example for the launch of the programme. The message announcing the offer states its amount and its end date.

8.2. These euros are used like any others (Article 5). A one-off offer creates no right for the future or for other customers.

Article 9. Fraud and abuse

9.1. The following are abuse: referring yourself, including with another email address or another account; using a false identity or a disposable email address to obtain euros; placing orders for the sole purpose of obtaining euros, then cancelling or returning them; reselling or transferring your euros or your link; the uses prohibited by Article 7.8; any manipulation of the site or the checkout.

9.2. Automatic checks compare, in particular, the email addresses, phone numbers and addresses of orders. They can only put a reward on hold: no decision is taken by an automated system.

9.3. If in doubt, we write to you to explain what raises a question. You have 15 days to reply. A member of our team then decides and explains the decision to you in writing. You can contest it with our customer service, then with the mediator (Article 14).

9.4. If abuse is established, the reward in question is refused and euros obtained through the abuse are removed if they have not been spent. In the event of serious or repeated abuse, your participation in the programme may be ended; euros obtained legitimately remain usable until their expiry date.

9.5. If a link is published in breach of Article 7.8, By Charlot may deactivate it immediately and will inform you. A new link is given to you on request.

Article 10. Changes to the programme

10.1. By Charlot may change these rules only for one of the following reasons:

• a) a change in the law or regulations, or a decision of an authority;
• b) combating fraud or abuse that has been identified;
• c) a technical change to the tools that run the programme (site, checkout, customer account), without reducing your benefits;
• d) a change in the benefits (5% rate, limit per order, referral amounts and limit, period of validity), to adapt the programme to its actual cost and use.

10.2. Any change is announced to you by email and on the programme page at least 30 days before it takes effect. A change that is only in your favour, or that is required by law, may apply sooner.

10.3. A change never affects the euros already in your credit: they keep their amount and their expiry date. Orders placed before it takes effect follow the rules in force on the day of the order.

10.4. If you do not agree with a change, you can leave the programme free of charge (Article 12) and spend your euros until their expiry date.

10.5. For everything relating to the programme, these rules take precedence over Article 28 of the General Terms and Conditions of Sale.

Article 11. End of the programme

11.1. By Charlot may end the programme by informing you by email and on the site at least 2 months in advance.

11.2. Until the end date, orders earn their 5%, paid 15 days later; friends can use their €10; referrers receive their €10 for their friends' orders placed before that date.

11.3. After the end date, the euros in your credit remain usable until their own expiry date.

Article 12. Leaving the programme, closing your account

12.1. You can leave the programme at any time, free of charge, by writing to help@bycharlot.live. You no longer receive euros for your subsequent orders and your link is deactivated. The euros already in your credit remain usable until their expiry date. You can come back whenever you wish, in the same way.

12.2. If you ask for your customer account to be closed or your data to be erased, your credit is closed and its euros are lost. Before closing it, we tell you its amount and ask you to confirm.

Article 13. Your personal data

13.1. BYCHARLOT SAS is the controller of the data used for the programme: identity and contact details, orders, credit movements (payments in, uses, expiry dates), referral link and code, orders placed with this code.

13.2. The data is used to manage your credit and referrals, and to inform you about your euros (performance of these rules); to prevent fraud and to measure the effectiveness of the programme and of our offers through statistics (legitimate interest of By Charlot). Our marketing emails remain subject to your consent, or to the exception provided for customers, and you can refuse them at any time.

13.3. For your friend, By Charlot only uses the data they provide themselves when ordering. You never send us their contact details.

13.4. The data is kept for the duration of your participation, then for no more than 3 years after your last order or your last contact with us; accounting records, 10 years.

13.5. It is accessible to the By Charlot team and to its technical service providers, who act on our instructions: Shopify (site, checkout, customer accounts), Brevo (emails), Gorgias (customer service). Some may process it outside the European Union, with the safeguards provided by the GDPR.

13.6. You can access your data, have it corrected or erased, object to its use, restrict its use, obtain a copy of it and give instructions on what happens to it after your death: write to help@bycharlot.live or to BYCHARLOT SAS, 24 rue de Richelieu, 75001 Paris, France. You can also lodge a complaint with the CNIL, the French data protection authority (cnil.fr).

13.7. More details in our privacy policy: bycharlot.live/policies/privacy-policy.

Article 14. Complaints, mediator, applicable law

14.1. For any question or complaint: help@bycharlot.live, or in the shop.

14.2. If our answer does not satisfy you, you can refer the matter free of charge to the consumer mediator whose contact details are given in our General Terms and Conditions of Sale, no later than one year after your written complaint.

14.3. These rules are governed by French law. If you live in another country of the European Union, you keep the protection of the mandatory rules of your country.

14.4. If a clause were held to be invalid, the others continue to apply. If there is any doubt about the meaning of a clause, the interpretation most favourable to the customer prevails.

Article 15. Versions of these rules

15.1. Version 1, in force on 14 October 2026.

15.2. The rules in force are always those published at bycharlot.live/pages/reglement-fidelite, available as a PDF download and in the shop. Each version is dated and kept; previous versions are sent to you on request to help@bycharlot.live.